Restaurant Reservations Host
Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World's Best Hotel. The successful candidate must be able to lead, and be a role model for all operating standards and systems. Energy, passion, strong communication skills, and the ability to multi-task are necessary for this position. A commitment to continuous improvement is key.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
As a Restaurant Reservations Host you will:
- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
- Lead by example and be a pro-active member of The Pointe Restaurant Team.
- Manage detailed restaurant reservations via the Inn's Property Management System, email, and over the phone.
- Assist floor management including server/table section assignment to ensure a smooth pace of service.
- Welcome and seat guests.
- Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary.
- Assist service team when necessary.
- Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times.
- Ensure menus are always up to date and presentable.
- Complete various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce.
- Perform quality assurance checks and address guest comments and complaints.
Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:
- The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
- Previous fine dining or host/hostess experience required.
- A professional attitude and an appreciation for detail
- A passion for guest service, appreciation of food & beverages and desire for continual education.
- The ability to lift and carry up to 25 lbs/11.3 kgs.
- A professional and positive attitude in every aspect of the position.
- Consistent punctuality and dedication.
- A calm, polite and composed demeanor.
- Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset.
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
- A valid Serving It Right Certification.
A mutual understanding of your employment duration will be determined during your interview.
Salary/Wage: $20.00 per hour
How to Apply:
To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.